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Frequently Asked Questions - mPaceline

"No Permission to Access This Resource" - Error when downloading Peloton Ride Data:


If you get the error message above when downloading ride data check the 32 character PELOTON USER ID that you entered into the Settings Screen.  This error typically indicates that the PELOTON USER ID is incorrect.  

The correct PELOTON USER ID to enter in the settings screen can be found on your Peloton Account.  Go to the following page: 
https://www.pelotoncycle.com/profile/ and login if prompted to do so.  This will take you to your PROFILE page.

Note that you can also access the profile page by selecting the "My Account" link at the top right corner of the page, and these choose PROFILE from the pop up Menu. 

Now select "SETTINGS" on the left side of the page under your profile picture. Then select the "Basic Info" tab. You should see a screen like the one below. Take the USER ID field and enter it into the PELOTON USER ID field in mPaceline Settings. Pay particular attention to zeros and the letter 'O'. It's easy to make a mistake and enter the wrong value in the App.


Calories on the mPaceline Watch App don't match what my Bike says:

After a ride, the calories shown on the Watch and on the data imported into mPaceline is significantly below that which is shown on the bike after my workout is completed.

This is due to the fact that your Bike has sensors and information about your ride well beyond that know by your Apple Watch or other Heart Rate Tracker.  You bike knows how quickly you are pedaling as well as the amount of resistance or how hard you are working.  Both of these data points are taken into account when you calories burned is computed.  The data on your bike is more accurate and should be relied upon for actual calories burned.

Note that when a workout is completed on the mPaceline Watch App, you can override the calories that were calculated by the watch with the value shown on the bike.  This will then be passed onto the mPaceline App on your phone.

Do mPaceline workouts count towards my Activity Rings:

Yes, the workouts that you do with mPaceline will contribute to the Apple Activity Rings.